Frequently Asked Questions
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We are open 7 days a week and on Public Holidays.
Business Hours:
Monday to Thursday: 3:00pm to 1:00am
Friday: 3:00pm to 3:00am
Saturday: 2:00pm to 3:00am
Sunday: 2:00pm to 1:00am
Other details are also at the bottom of the web page. -
We are located at:
432/440 High St, Preston VIC 3072 near the High Street and Murray Road intersection.
Travel North up High Street and we’re on the right.View us on Google Maps
Other details are also at the bottom of the web page. -
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You can either make a booking or walk in.
Bookings and Reservations: For Group Bookings or to Reserve Pool Tables, Table Tennis Courts or anything else listed on our Price List.
Call +61 459 472 702 or send an SMS.
Please note: Friday and Saturday nights can be very busy and bookings are recommended for Family or Groups bookings.
Walk-ins may experience a 15 to 30 minute wait. -
Minimum hire is 1 hour, but you are welcome to play longer during business hours.
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At Galaxy Pool Lounge, we have a variety of games.
We offer American and Chinese pool tables, Snooker tables, Table Tennis courts, Mahjong, Poker, Foosball and a selection of Arcade Games.
View our Price List for rates and promotions.
View our Gallery for a list of games and images.
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Yes, we welcome patrons of all ages.
Patrons under 15 must be accompanied and supervised by an adult. -
When hiring any of our games, patrons may be asked to leave a valid ID when equipment is issued.
All equipment must be returned at the end of your session, at which point your ID will be returned.
Regular and loyal patrons may not be required to leave an ID at staff discretion.
Any ID left unclaimed will be held for a short period. If not collected, it will be handed in to the local police station.
All patrons must respect the equipment, play safely, and follow staff instructions at all times.
The following rules apply within the premises:
CONDITIONS OF ENTRY
1. GENERAL CONDUCT
• All patrons must behave in a manner that does not disrupt the enjoyment of others.
• Offensive or aggressive behaviour, including verbal or physical abuse, will not be tolerated.
• Any illegal activities, including substance abuse or gambling are strictly prohibited.2. ENTRY
• All patrons must check in at the front counter before entering the playing area.3. AGE RESTRICTIONS
• The venue is open to all ages, but minors under the age of 15 must be accompanied by an adult.4. DRESS CODE
• Appropriate attire is required at all times.
• No offensive or inappropriate clothing, including clothing with explicit language or imagery.
• Shoes must be worn at all times (e.g., no bare feet).5. BEHAVIOR TOWARDS STAFF
• Patrons are expected to treat all staff members with respect and courtesy.
• Any form of verbal or physical abuse towards staff will result in immediate removal from the venue and may involve further legal action.
• Staff have the right to enforce venue rules and their instructions must be followed without argument.6. SMOKING AND VAPING
• Smoking and vaping are strictly prohibited inside the premises.
• No smoking and vaping within 4 metres of an entrance outside of the premises.7. DRINKS AND FOOD
• No alcohol is permitted in the venue.
• No outside food or beverages are permitted in the venue without prior approval from a Staff member.8. BEHAVIOR AROUND TABLES
• Players are expected to take turns and wait for their designated playtime in both billiards and table tennis.
• Spectators should avoid standing too close to tables and avoid distracting players.
• Players must respect the rules of pool and table tennis as well as the decisions of the venue staff regarding play.9. PERSONAL BELONGINGS
• The venue is not responsible for lost or stolen items.
• Patrons are encouraged to keep their personal belongings with them at all times.10. NOISE
• Loud or disruptive behaviour, including excessive noise inside and outside of the venue is prohibited.11. EVENTS AND BOOKINGS
• Patrons are advised to make prior reservations for special events, group bookings or tournaments.
• Management reserves the right to prioritize reserved bookings during busy times.12. COVID-19/HEALTH PROTOCOLS (IF APPLICABLE)
[If relevant, include any health protocols for safety.]• Masks and social distancing may be required based on local health guidelines.
• Patrons showing symptoms of illness are advised not to enter the venue.13. RIGHT OF REFUSAL
• The management reserves the right to refuse entry or ask patrons to leave if they are found violating any of the conditions of entry or engaging in disruptive behaviour.14. AMENDMENTS TO CONDITIONS OF ENTRY
• The venue management reserves the right to amend these conditions at any time.
• Updated conditions will be posted prominently for public viewing.
GENERAL
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Yes, there is street parking only.
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There is no onsite parking. Street parking only.
PARKING
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We have American, Chinese pool tables and Snooker tables.
All are standard size pool tables.View them in the Gallery.
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Yes, cues and chalk are provided with any pool table hire.
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Yes, you can bring your own cue.
Regular players can hire lockers for cue storage.View our Price List.
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Yes, we run a weekly pool competition on Wednesday nights.
For more information, visit our What's On page.Organisers and clubs are also welcome to run their own pool competitions or tournaments at our venue.
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Yes, coaches can train players here.
We also offer players discounted rates for practice sessions.View our Price List.
POOL TABLES
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Yes, we have table tennis courts located on Level 1.
View them in the Gallery.
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Yes, bats and balls are provided with any table tennis hire.
Table Tennis Bats are $1 to hire per session. -
Yes, coaches are welcome to train players at our venue.
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We currently don’t run table tennis events, but organisers are welcome to run their own competitions or tournaments at out Preston venue.
TABLES TENNIS
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Pool table hire starts from $22 per hour.
Table tennis courts starts from $22 per hour.For full pricing and other games, visit the Price List page.
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Yes, off-peak pricing applies Monday to Friday.
Weekends and Public Holidays incur a 10% surcharge. -
Yes, we accept most credit cards and cash.
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Currently, we don't offer Gift Vouchers.
PRICING & PAYMENTS
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Yes, we sell snacks and non-alcoholic beverages.
We do not provide hot food. -
Yes, but please ask a staff member before bringing any food or drinks into the venue.
Alcohol is not allowed inside the premises.
FOOD & DRINKS
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Yes, kids are welcome at Galaxy Pool Lounge.
Patrons under 15 must be accompanied and supervised by an adult. -
Yes, we offer junior rates for patrons under 18.
View our Price List.
KIDS & FAMILIES
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To reserve Pool Tables, Table Tennis Courts or anything else listed on our Price List.
Call +61 459 472 702 or send an SMS. -
Yes, we take group bookings for Pool Tables, Table Tennis Courts or anything else listed on our Price List.
Call on +61 459 472 702 or send an SMS.
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Yes, clubs and organisers are welcome to run competitions or tournaments here.
Contact us to discuss availability and requirements.
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BOOKINGS & EVENTS
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Our general house rules apply to all games. (See “What are your house rules?” in the General section.)
CONDITIONS FOR EQUIPMENT USEChinese/American/Snooker pool tables and Table Tennis tables, along with their equipment, are for the use of paying customers only.
Any damage to the tables or equipment (including cue sticks, pool balls, triangles and table tennis bats or other) will result in a charge for repair or replacement.Players must use the equipment responsibly: Rough handling, intentional misuse or acts of vandalism will result in the patron/s being held liable for damages and could be banned from the venue.
• Sitting or placing drinks/food on pool tables or table tennis tables is strictly prohibited.
• Pool balls, cue chalk, table tennis bats and balls must be returned to the main counter after use.
• Any incident of damaged equipment must be reported to staff immediately for proper documentation and action.Fees for damages or broken equipment:
• Soiled or drink stains on pool table cloth: $50 - $150
• Damaged Chinese or American pool table cloth: $500
• Damaged Snooker pool table cloth: $700
• Broken or damaged cue stick: $50 - $100
• Broken or damaged table tennis bat: $20
• All other equipment: Fee to be determined based on damage assessment. -
Yes, we sell a range of pool and table tennis accessories.
Check the display cases near the counter or ask a staff member.Some items can also be viewed in the Gallery.
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Yes, we currently offer cue tip replacement and basic cue repairs.